- What am I actually buying?
- A private dedicated server and dedicated IPv4s that only you send on — not a shared pool. Your .com, one sending address you name, SMTP on 587 or 465 for any app, or Hangar campaigns (Mission) and Launch. One From. One reputation.
- SMTP or campaigns — which is it?
- Both, never at once on the same jet. Arm SMTP: paste host, port 587 or 465, your From, password into Instantly, Smartlead, MailWizz, or your own app. Arm Mission: load a ramp, write the letter in Hangar, Launch. Switching parks the other arm so one IP keeps one reputation.
- What is Mission?
- Mission is Hangar’s campaign desk. Named ramps (lists), txt/csv/xlsx drop, HTML or text letter, Launch now or on a clock. Recipients see the jet’s From. Live count while it flies. A debrief when it lands. Instantly is parked while Mission is armed.
- Is the .com really included?
- Yes, in month one, licensed for one year. Pylon is the registrant so we can publish MX, SPF, DKIM, DMARC, and PTR without waiting on you. After that you renew the server monthly. We do not hold the name hostage — we transfer it when you leave in good standing.
- Will mail land in inbox?
- A clean dedicated IP, matching PTR, and SPF/DKIM/DMARC are the floor. Lists, content, and warmup do the rest. We cap you so one bad day cannot torch the box. We cannot promise Gmail’s mood.
- Why only one sending email?
- Extra inboxes get handed to a partner or a second client. That person can burn your IP. One From, one IP, one reputation. Need another brand? That is another jet. postmaster@ is bounce only — do not send campaigns from it.
- How many IPs do I get?
- 5,000 a day per IPv4. Spark 1, Beacon 2, Current 5, Grid 10. One SMTP login. Extra IPv4s round-robin the same From. Extra IPv4 is +$30 — overflow on the same From, not a second client.
- What happens when I hit the daily cap?
- SMTP: mail past today’s effective cap is rejected at the banner. It does not queue. Mission: extra letters hold short and queue until tomorrow’s clip. They do not torch the IP.
- Why is sending slow at first?
- New IPv4s ramp. That is strict warmup. Skip is a request — support has to approve it. Blasting the package ceiling on day one is how IPs get listed.
- What happens if people hit spam?
- We warn at 0.1% once you have flown 2,000. We ground at 0.3%, or 10 complaints in 7 days, or 5 in a day on Spark and Beacon. Only hangar staff unsuspends.
- How do ramps (lists) work?
- Unlimited named ramps stored in Hangar, not on the jet. Drop txt, csv, or xlsx. Dupes, junk syntax, and domains with no MX never park. Hard bounces and unsubs go to do-not-fly. Lists stay until you delete them.
- What if I only want this for a month?
- That is the default. Stop renewing the VM. The .com is already paid for the year — you can point it elsewhere or leave it parked.
- How do I pay?
- The catalog is USD. Cards, transfer, USSD via Paystack. Extra IPv4 is +$30. IP replace is $20 after you have sent; free in the first 48 hours if the IP is dirty and unused.
- How do I reach you?
- customercare@pylonsmtp.com for the jet. billing@pylonsmtp.com for Paystack, invoices, refunds. abuse@pylonsmtp.com if a Pylon IP hit you — we pause first. All three land in the same hangar. Signed in? Open a ticket and pick the desk.